TOLL FREE NUMBER(S):
- 1800 102 1482 (Ethics Helpline)
ALL INDIA NUMBER(S):
Website: Official Website
IVRS – 062-89641620 / 022-68727374
First select your prefered language – 1. Hindi 2. English
- Press 1 – To report a problem on the PhonePe register no.
- Press 1 – If you already report your problem and want to check your complained status.
- Press 2 – For cash back offers.
- Press 3 – For refund realted issues.
- Press 4 – Any query regarding mutual funds.
- Press 5 – If you are facing problem while using phone app or wallet.
- Press 6 – For any other issues
- Press * – To repeat the menu
- Press 2 – For any other PhonePe account.
- Please enter the 10 digit mobile no. and follow the steps.
- support@phonepe.com (Customer Support)
- business@phonepe.com (Business Enquiry)
- payments-fraud@phonepe.com (Security related queries)
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Phonepe Ethics
- Register your business on switch
- Pay By –
- Merchant Partners
- Careers
Install App
Report Ethics Concerns
Call: 1800 102 1482
Email: ethics@phonepe.com or posh@phonepe.com
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 062-89641620.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer –
Grievance/Nodal Officer
- For PhonePe Private Limited
Contact Name: Anuj Bhansali
Email grievances@phonepe.com
Phone: 062-89641620 / 022-68727374
Working hours: Mon-Fri 10:00 am to 7:00 pm
Address- Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block, 80 ft Road,
Bangalore-560034, India. - Level 3 escalation email should contain the following information –
- User’s name
- Registered contact number
- Ticket number of the complaint registered by Level 1
- Details of why the resolutions provided at previous levels were deemed unsatisfactory
- Resolution of Complaints
- Will try to first response within 24 hours of receiving the complaint.
- Try to resolve all Level 3 complaints within 3 business days.
- For any delay in the resolution time will communicated to you.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center –
Mailing Address
Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,
Bangalore-560034
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
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